Showing posts with label locked out. Show all posts
Showing posts with label locked out. Show all posts

Sunday, April 21, 2013

It's Not Easy Being Me.

It has now been six weeks since I was 'temporarily' locked out of FaceBook.  I've submitted the required documents to prove my identity (many times), but had absolutely no response, besides a few automated emails informing me that my situation would be reviewed shortly.  As previously mentioned, apparently I may not really be me. I may, in fact, be someone else masquerading as me.  If only I could get that person to go and teach for me.

I've tried to find a FaceBook customer support number, or online support, only to be told time and time again there isn't any.

I beg to disagree.  There is, in fact, a customer support number. I found it. It's better known as the sales department.

That's right, the only numbers I can find that will actually respond are for potential and current advertisers. Those are FaceBook's customers, not us. We're the product.

This was pointed out to me by a friend a couple of weeks ago. The users and their presence is sold on to advertisers. FaceBook actually doesn't care whether I'm online or not. There are a billion others who are. And so I may never actually get a response to my enquiries, or a satisfactory resolution, even though I've done nothing wrong and was 'accidentally' locked out.

Bah! I am not a number. I am a human being.